How GPS Fleet Tracking Helps Improve Real-Time Dispatch
19 Feb 2018
There is nothing easy about real-time dispatching of multiple drivers on the road. Dispatch personnel are not only responsible for prioritizing calls, but also for planning the most efficient and expedient routes to handle these calls as they come in.
Doing so for a single driver can prove difficult enough, the more drivers your fleet handle, the more difficult that task becomes. GPS fleet tracking, though, can manage your routing needs in a matter of seconds without breaking a sweat – leaving you free to focus on efforts to build your business stronger and more profitable instead. These are just a few benefits GPS fleet tracking provides.
Immediately Identifies Fastest Response Vehicle
In some situations, the closest vehicle isn’t always the best choice to respond to high-priority service (or other) calls. When speed is essential in answering the calls, GPS fleet tracking can quickly identify the vehicle that can arrive at the location fastest.
This includes calculating things like time to finish up at existing location, driving speed, traffic disruptions or delays, potential weather delays, and other factors that human dispatchers may not even consider.
Ensures that All Customers are Happy
The real beauty of GPS re-routing for real-time dispatch needs is that it can do so in a manner that disrupts the overall order of calls for the day as minimally as possible. In other words, GPS dispatch can make big picture adjustments and fine tuning that ensure you are able to meet the demands of your day (unless something catastrophic occurs that increases call volume extensively).
More importantly, GPS can automate the notification process, through text message or email alerts to let customers know when delays occur. This keeps them better informed and less likely to feel the irritation that goes along with not knowing what’s going on.
Provides Voice Navigation to Drivers
This ensures drivers aren’t getting lost while attempting to make their appointed rounds. What you may not realize, though, is that the maps for GPS fleet services are constantly updated.
This means that you have access to the latest information about new roads, new housing developments, detours, road construction, and more. Things you’d have to painstakingly route around when planning routes by hand are a simple matter for GPS fleet tracking software to tackle.
On top of all this, the software will even notify the driver of changes to his or her route for you. It can be a completely automated process if that’s what you choose. This automation is good for your bottom line by creating safer driving conditions, greater fuel efficiency, happier customers, and easy re-routing in real time – because that’s when life happens.
If you’re looking to improve your fleet’s real-time dispatch, contact us here at LiveViewGPS to learn how GPS fleet tracking can help.
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